May 8, 2013

Ceva establishes new department to improve hatchery vaccination services

In response to customers' demand to have 100% of their birds correctly vaccinated with good vaccine, Ceva has established a new customer service equipment department. Earlier, Ceva also invested in Desvac equipment and entered a joint venture with French ovo injection company Ecat in-ovo.

Ceva now has service teams working in over 15 countries, all are currently being equipped with a new app to help them run vaccination quality audits as part of the C.H.I.C.K. (CEVA Hatchery Immunisation Control Keys) programme.

The app will also support the In Ovo Service Program analysing: the in-ovo vaccination process, embryo-diagnosis, egg quality and machine conditions. All customers using Ceva's technically advanced vaccines are eligible to use these services through contacting their local Ceva business or distributor.

Commenting on the growth of Ceva services and equipment, the department director, Pascal Anjot said, "It is easy to talk about customer service but through these investments in people, products and processes, we are trying to help our customers focus on the small details that will help them deliver better results."