July 19, 2018
ANDRITZ's UK offices team up to focus on future of feed, biofuel industry
ANDRITZ continues to make capital investments in its offices located in Kingston upon Hull, UK.
In anticipation of market growth, a recent decision was created to move ANDRITZ service facilities and the sales and administrative offices into one location. New sales manager, Jonathon Bellenie, explained that by housing all departments under one roof, now located in the industrial estates along the Hull River, ANDRITZ will be able to expand its infrastructure, improve productive capacity and develop a more efficient project flow for its clients.
"Previously, neither of our locations had the capacity necessary to meet the growing needs of our customers. So, we have taken measures to live up to our often quoted directive for a simple and efficient "one-stop-shop" concept by building a new service facility with large capital investment in die and roll refurbishment," Bellenie said.
ANDRITZ retained its experienced service personnel and added several key components such as a new management system for more reliable and cost-effective services.
Additionally, the management team has been strengthened by adding Bellenie and service coordinator Tim Pick. ANDRITZ also appointed a new agent in the Republic of Ireland, Matflo Engineering, headed by industry experts Seamus Fitzgerald and Tadhg Hickey, to ensure the highest level of customer service in the Irish market.
The focus on customer support and after-the-sale services will allow for further growth in the replacement market.
"We will be able to provide support for the whole industry, not just ANDRITZ customers, offering dies and rolls for pellet mills and spare and wear parts for equipment in the animal feed and biomass pelleting industries. By bringing everything back under one roof, ANDRITZ will be able to provide market-leading customer support," Bellenie said.
"It is a key factor for ANDRITZ to offer fast and efficient service to our customers. We have great confidence in the future and our ability to grow the business. This evolution will allow for additional diversification, and we are already feeling the positive results of the move."